0001023751 00000 n Background: Conflict is inevitable in any organization. In a global environment, a key challenge of health care and information technology (IT) management involves increasing the knowledge of human rights issues and addressing the health disparities that result when human rights are violated. Hospitals due to their unique structure and 0000039972 00000 n The methods used in health interventions’ CEA studies especially in developing countries are very heterogeneous and lack sufficient scientific quality. Number of hospital beds and manpower were the most used input variables and number of outpatient and inpatient patients and surgical procedures were the most used output variables in Data Envelopment Analysis. SPSS software, the 21st version, was used for data analysis. 0000039809 00000 n Support the development and implementation of national plans, policies and legislation on healthcare waste 4. Distinct healthcare industry characteristics such as intangibility, heterogeneity and simultaneity make it difficult to define and measure quality (25,35. %PDF-1.4 %���� About 563 Employees’ organizational and personal conflict. Senior managers reported more conflict than middle and front line managers. jhosp. Curative wards in hospitals got the lowest scores. Relying on evidence-based practices throughout an organization helps leaders succeed because it normalizes the use of evidence. You can request the full-text of this book directly from the authors on ResearchGate. In contrast, non teaching public hospitals and charity and private hospitals were less efficient. Key words: Strategic planning, Employees, job satisfaction, Hospital, case study, Background and Aim: Increasing healthcare organizations’ efficiency is a necessity due to the resource scarcity in health sector. Background and Aim: Increasing healthcare organizations’ efficiency is a necessity due to the resource scarcity in health sector. Journal of Health in the Field, 2018; 5 (4): 26-38. I strongly believe that healthcare has much to gain by successfully implementing key Deming principles. Add to these areed a challenging and often failing system of referrals from primary health care clinics, the disempowerment of clinicians, strained The research is useful for. 0000995137 00000 n Mosadeghrad AM, Sokhanvar M. Organizational culture of selected hospitals of Tehran city. Researchers should pay more attention to the appropriateness of their study design and follow a valid guideline for CEA. A According to few management experts his theory is incomplete and narrow 2. Managers should keep the Mosadeghrad AM, Jaafaripooyan E, Abbasi M. Evaluation of hospital managers’ performance in Sari. Employees’ turonover and quit intention has decreased by 61.4 percent. This study aimed to measure hospital managers’ performance in the city of sari in 2017, Iran. Compromising and accommodating styles were the next management strategies in Download Full PDF Package. 0000008978 00000 n Holding suitable training course in the field of conflict management has a significant role in quality management principles. Personal conflicts were reported more in therapeutic and diagnostic units than administrative and All retrieved related articles were analyzed after the quality assessment using a valid check list. The retrieved articles were evaluated using Drummond (2005) quality assessment checklist. Materials and Methods: This study was conducted using a systematic review and meta-analysis approach to find empirical research papers published on hospital efficiency in Iran between 1997 and 2016. 65 0 obj <> endobj xref 65 50 0000000016 00000 n The customary activities of the manager--planning, organizing, decision making, staffing, motivating, and budgeting--are succinctly defined, explained, and presented with detailed examples drawn from a variety of health care settings. sample consisted of 563 managers of three levels of management including senior, middle, Hospital strategic plan was created and implemented. Conclusion: Conflict is an undeniable issue in healthcare organizations. ISBN 978-0-7879-9750-2 (pbk.) Consequently, a comprehensive model of service quality was developed for health care context. Abstract 33 Full PDFs related to this paper. Drawing upon the human rights conceptual framework, Access scientific knowledge from anywhere. Results: The mean score of organizational culture was 3.62 out of 6 (moderate). Those managers who worked in a position related to their educational background had better performance. The findings of the current study led to a conceptual framework of healthcare quality. Exploratory in-depth individual and focus group interviews were conducted with key healthcare stakeholders including clients, providers, managers, policy makers, payers, suppliers and accreditation panel members to identify the healthcare service quality attributes and dimensions. management experience (P= 0.021) and conflict management training courses (P=0.001). differences in managers’ personality, knowledge, capabilities and skills were the main causes of trailer <<8799FAE82EAE4EA4BF141EEBBAC9F4AF>]>> startxref 0 %%EOF 114 0 obj <>stream Overall, 173 articles were included in this study. Results: Data Envelopment Analysis, Pabon Lasso and Stochastic Frontier Analysis methods were mostly used for measuring hospital efficiency respectively. Materials & Methods: A critical review of the published health interventions’ CEA studies was conducted. I. Employees’ job satisfaction was measured before and after implementing the strategic plan via a valid and reliable questionnaire. job satisfaction data was collected before and after the intervention. The present study aimed to investigate the conflict Stochastic Frontier Analysis method has more advantage in measuring hospital efficiency compared to Data Envelopment Analysis. 2018; 25 (168) :10-20. 0000005923 00000 n Conclusion: Creating an appropriate strategic plan and implementing it appropriately help enhance hospital employees’ job satisfaction. Method: A participatory action research was used in this study. Make sure the health and safety message does not get lost on its way to your employees. ResearchGate has not been able to resolve any references for this publication. Principles of Health Care Management: Foundations for a Changing Health Care System, Second Edition, is today’s authoritative guide for future administrators aspiring to manage healthcare organizations amid changing consumer behavior and shifting economic and regulatory headwinds.. The results indicate that strategic planning improved employees’ satisfaction by 10.1 percent. 0000995083 00000 n Reference: The In this review, I offer professionals an opportu-nity to reexamine how their own positions and performance stack up against what might be considered a theoretical model. READ PAPER. This study aimed to examine the impact of quality management on Conclusion: The cost -benefit analysis of health interventions is increasing. Background: The success of organizations depnds on their managers’ performance. intention. Most studies were conducted in Tehran, Isfahan and Yazd provinces. 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