We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. File A Claim. New claims 01 858 3200 or 1890 24 7 365. We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. Travel Claim Form. Travel. Whether or not you’re making a claim you can simply log in to Member Online to get started. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further. on 800 2921 or: SUBMIT A CLAIM How to declare your claim. In case of baggage delay, you should get a letter/report from the Airline confirming the delay and delivery date/time and of the baggage. In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. Give us a call and we can see how we may be able to support you when using the NHS for treatment. Give them a call day or night on 0800 003 004. Customer Service +603 2170 8282 +603 2170 8282. Health Insurance. AXA Assistance USA, Chicago 122 South Michigan Ave, Suite 1100 Chicago, Illinois 60603 1 (312) 935.3500. Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance. Once you’ve had your treatment, we’ll settle the bill for what's covered. Jeddah : +966 12 263 5566. Private customers – File a claim Corporate customers can file their claims here. You can also register a new claim and upload documents to your online account via Member Online if you'd prefer. We'll email you whenever you need to do anything, or if there's an update for you to look at. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. Invoices should be attached with receipts/ paid stamps. HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. A Policy Owner is an individual to whom this policy is issued for covering:; Own self or; Own self and immediate family member (s) or; Immediate family member(s) only A Policy Owner can also be a company/ business entity to which this policy is issued for covering their employees/members as insured. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. Make sure to collect all evidence/documentation to prove the incident and the damage caused. Download PDF ... Then, please send all documents to the following email address: axathai@axa.co.th to complete your online claim. In case of a theft, obtain a police report listing all the stolen items. Whatever you need, whenever you need it - we're here to make life easier and more convenient for you. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more … AXA Singapore is one of the world's leading insurance companies. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. For Assure, Key, Ideal and Premier plans you get up to 5 consultations a year with Cover Level 1. Call Health at Hand on 0800 003 004. If your treatment is not covered for any reason, we’ll let you know. Talk to someone in your local branch Take a look at some of the most common reasons why we can’t authorise a claim. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. ... Travel Claim Form. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. AXA Assistance offers a suite of services to give travelers peace of mind while away from home. Report a claim online. On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email Health. As an AXA Health member, you can access the world’s largest social network for health. Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing. Call us when you have an open referral - we’ll check your cover and can find you a specialist using our Fast Track Appointments service. If that’s the case, you may need to use the NHS to carry out your treatment. We'll email you whenever you need to do anything, or if there's an update for you to look at. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a … AXA INSURANCE PTE LTD Travel Claim Form Policy/ Certificate No. Depending on your level or cover and your course of treatment, we may need to request some more information from your specialist before we pay your claim. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim. Copyright © 2020 AXA All rights reserved. If you use a specialist that isn't recognised under your plan, you'll need to pay for all of their costs yourself. By email: Send the completed claim form(s)m. with all supporting document(s) to travel.claims@axa.com.hk 24-hour Emergency Assistance Hotline Telephone: (852) 2861 9285 Our claims officer is reviewing your submission and will update your claim status in 14 working days' time. Know More About AXA … If you encounter any issue and want to submit a claim, our dedicated claims team can help you anytime with our hassle-free claims process, anywhere . ... You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. Time Saving Tip: Before you submit your claim, it’s helpful to have all of the correct documents and information to speed up the process. Riyadh : +966 11 477 6706. Take a look at some of the most common reasons why we can’t pay a claim. Have a look at this GP referral factsheet to learn more about the referral process. Please note that you may experience some delay during our peak season from July – August and from December – January. How long will my claim take? AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) For endorsement and cancelation requests click here. Member Online. We use cookies to give you the best possible online experience. Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage. When you go to your specialist appointment, give your specialist your AXA Health membership number and the authorisation number we’ve given you. 8 Shenton Way #24-01 AXA Tower Singapore 068811 AXA Customer Centre #01-21/22 1800 880 4888 cst@axa.com.sg Co. Reg No. If you need some support with your recovery, our Health at Hand experts are on hand day and night to support you. still departs), and FCDO advice against travel is in place, you can log your claim online. Our Claims Promise. We also understand that a fast decision is important for you. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. navigate_next. General Information Policy No. Contact our call centre: 800 116 4845. This field is required. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. If you've chosen to deal with us online, you can log in to your member account to find details of your claims. Provides innovative insurance solutions for both personal and business needs. You can always contact our claims department on: The claim form has to be stamped and signed by the treating practitioner and by you. File A Claim. Travel Insurance Claim Guideline 1 Notify Claims Department immediately AXA Hotline service at Tel. navigate_next. You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Call AXA Car claims. Thank you for your online Travel Claim notification. Your private healthcare insurance kicks in once a GP has referred you on for specialist care after they’ve evaluated your symptoms, carried out any diagnostic tests and you've finished any treatment they’ve prescribed. If you’re feeling unwell, book an appointment to see your GP. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. Submit your claim online Please note if your travel insurance was arranged through your bank account please contact your bank for information on how to make a claim. Emma by AXA App and Portal* is your all-in-one insurance & health services platform, enabling you to view your policies, submit claims and more. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. 0-2118-8111 (24 Hrs.). Click on the corresponding symbol and complete the claims notice. Submit your Travel Claim online now. AXA Travel Insurance offers comprehensive coverage, including up to HK$25,000 for trip cancellation due to Outbound Travel Alert. The police report is mandatory in order to process your claim. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. Services provided by AXA Travel Insurance. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. For accommodation, excursions, car hire and other pre-paid charges that were not purchased as part of a package, you should contact the provider. If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. When an incident occurs, make sure you do your best to minimize the damage. Talk to someone in your local branch. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. What should I do if I become ill when abroad? Call AXA Travel claims. Submit, track and manage your reimbursement claims easily from anywhere in the world. Customer Service +603 2170 8282 +603 2170 8282. If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. We’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist. Submit your claims online for faster processing or download our editable PDF form. 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. Register your claim online in your AXA Account and we’ll be able to assess your claim. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this. See our cookie policy for more information on cookies and how to manage them. When you buy an insurance policy, you're buying a promise. Existing claims. For Medical emergencies, contact us immediately on +971 44294003 to ensure quick coverage confirmation with the medical provider. If you need further treatment, let us know and we’ll check your cover. Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges, most common reasons why we can’t authorise a claim. Fast and fair claims. If your GP has assessed your condition and wants to refer you to see a specialist – that’s when your private medical insurance steps in. In case of theft, you should provide a written proof from the Police at your destination stating the incident and the stolen items. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. Just notify us of your claim online. 0800 454 080. You can also manage your membership, view your documents or start a new claim online. If you’re experiencing muscle or joint pain, you don’t need to go to a GP first. We normally settle any bills directly with the specialist or hospital where you’ve had your treatment. If they are we'll give you an authorisation number to give to your specialist. Continue an existing claim My Account. ... You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. Alternatively, you can call us on 1890 24 7 365. on 800 2921 or: ... on 800 2921 or: SUBMIT A CLAIM Travel Call AXA Travel claims. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. TO PROTECT YOUR OWN INTEREST, PLEASE COMPLETE THIS FORM YOURSELF. Call 800 AXA (292) Sun - Wed: 8am - 8pm Sat & Thu: 8am - 5pm Contact us AXA Branches. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. We may ask for more information from your GP before we can confirm you’re covered, we’ll let you know what information we need as it can vary depending on your condition. You can also manage your membership, view your documents or start a new claim online. And if you need more treatment or support with your recovery, give us a call on             0800 454 080. As an AXA policyholder, you're eligible to get a free legal consultation from AXA's legal advisors. Try Doctor@Hand, our online GP service that lets you speak to a GP at a time that suits you. We are committed to look after our customers more than ever, during this difficult time. You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. AXA Assistance USA, Miami 703 Waterford Way, Suite 390 That's why it’s important to call us before you go ahead with any private consultations, tests or treatment, so we can let you know in advance if the costs are covered. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. If you've chosen to deal with us online, you can log in to your member account to find details of your claims. Retain all damaged items in case inspection is required. It’s fast, simple and convenient! Instant cover. Before we find you a specialist, we need a few details from you in order to assess your claim. Buy online now! Claims specialist will review and assess. AXA is committed to making claims clearer. Report a claim or view the status of your existing claim online by logging into your AXA account. on 8000 1060 or: SUBMIT A CLAIM How to declare your claim. If your GP has named a particular specialist for you to see, give us a call before booking an appointment so we can check you’re covered to see that person. If you want to know more, have a read of this factsheet. You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. Start a new claim. As long it's covered by your plan, you'll be good to go. Ask your GP for an ‘open referral’. For claims requests call us on 800 AXA (292) or: UAE: 800 2926     International: +97144294000, AGH UAE: 800292777     AGH International: +97144294059, UAE 800292    Bahrain 80001060    Qatar 8002924     Oman 80070292. If you want someone to help you understand your diagnosis and treatment, our Health at Hand experts are on hand to support you, day and night. File A Claim Useful Information Contact Us File A Claim ... Travel Claims FAQ Download FAQs (PDF) Home. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through. We paid over 94.2% of customers’ travel insurance claims in the last year *. If you’d like help understanding your diagnosis or the treatment you’re getting, our Health at Hand experts are on hand to support you. We’ll need to check if specific tests or procedures are covered under your plan. Our promise is to deliver an exceptional claims experience. If your flight is not cancelled (i.e. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. Travel Insurance Claims. Once you have a specialist referral from your GP, give us a call. Please quote our reference number when corresponding with us. Invoices should be attached with receipts/ paid stamps.